If you need a helping hand, we’re here for you 🐾

Start with the chat icon

The quickest way to get help is through the chat icon on our website.

Buddy, our virtual assistant, can help instantly with things like login issues, memberships, cancellations, matching questions and general how-to guidance. If needed, you’ll be passed to one of our friendly Help Team.

Search the Help Centre

You’ll find answers to many common questions here including tips on messaging, arranging a Welcome Woof and membership management.

If you still need support, just use the contact button below and we’ll be happy to help.

Our Help Team is available Monday to Friday, 10am–5pm. We aim to respond within 24 hours (up to 48 hours during busier periods).